• FESA Staff

FESA Facilitator Story: Suman Baskota



When I got a call from the office about having to do a one-on-one online session due to the crisis caused by the pandemic, I became extremely nervous as it was a new practice for me as well as for people participating in this course. In order to overcome those nerves, I decided to do a practice testing session before going live. 


For this practice session, I asked my wife for help in order to check my audio level, how clear I can be heard, video quality, how the participants will see the information, and began to learn about the different features. Then, I set the stage; from framing the camera so that my face can be seen clearly to making sure any background noises do not get distracting for others. Finally, I chose a participant from my list who I was familiar with in order to start simple. I focused on basic tools and the features that were more straightforward which helped establish a strong team dynamic and reinforce positive feelings. That session was amazing, it helped make my confidence level high as I continued with other sessions. 


In these other sessions, the two most significant challenges that I faced were managing the energy of the participant and maintaining the active participation of the participants. I found that participants would get distracted if I relied on the same facilitation format, so I started introducing a variety of practical day to day examples as well as began to ask for their feedback that would help limit the distraction. In one of these sessions, as I was talking about credit cards and essential information regarding it, I felt that the participant was not that interested or felt bored. 


Another challenge I faced was with active participation. As the session started to progress, it began to be difficult to understand whether the participant was taking anything from the presentation